Guarantees and insurance

Because anything can happen, Hertz Trois Soleils includes Basic Multi-risk cover in all its contracts. With this package, you benefit from :

• Hertz Trois Soleils tele-assistance for cell equipment on 04 75 82 02 02
• airframe manufacturer's warranty
• carrier manufacturer's warranty
• maximum liability in the event of a claim (€3,200)

For maximum peace of mind when travelling, consider taking out the optional Multi-risk Medium or Premium additional cover. Depending on the package, this includes: a partial excess buy-back, glass breakage insurance, 24/7 repatriation assistance and puncture insurance. Find out more on our Guarantees and assistance page.

Please refer to our General Terms and Conditions of Rental, paragraph "8. Insurance".

To guarantee you maximum security and peace of mind when renting a motorhome, Hertz Trois Soleils offers you the following coverages:

• Cancellation / Postponement coverage at €12 / day
• Multi-risk Coverages
  • BASIC Warranty offered by default
  • MEDIUM Warranty at €29 / day, up to a maximum of €390
  • PREMIUM Warranty at €45 / day up to a maximum of €590

For more details on these guarantees, please consult our Coverages and assistance page, where you can also view or download the terms and conditions of each of these guarantees in PDF format.

The deposit will always be €3,200, regardless of the level of cover taken out. However, the excess will be €1,600 with Medium multi-risk coverage and €990 with Premium multi-risk coverage.

This option can only be taken out at the time of booking. If you have not taken it out when booking, you will not be able to add it.

You can upgrade to the Medium or Premium coverages using your personal online space up to 72 hours before your departure.
Within 72 hours of your departure, you will need to contact central booking, charges will apply for any last minute changes.

With the Cancellation / Postponement Coverage

• You can cancel up to 24 hours before departure under the terms of the guarantee.
• More than 30 days before departure: Cancellation without justification, refund of the sums paid (excluding the cost of the guarantee).
• Less than 30 days before departure: Cancellation with supporting documents (medical, professional, etc.), possibility of postponing your booking.

For more details, see the document Cancellation / Postponement Coverage.

Without the Cancellation / Postponement Coverage

• More than 30 days before departure: 30% of the rental amount is due.
• Less than 30 days before departure: 100% of the rental amount is due, no refund possible.
• No-shows on the day of departure: no refund.

Cancellation must be made by registered letter. Cancellation also entails cancellation of optional equipment (bedding kits, crockery).

For greater flexibility, take out the cancellation/deferment guarantee when you book.

If you cancel your booking within 24 hours of departure, or in the event of a no-show on the day of departure, the amount of your contract will be retained by Hertz Trois Soleils.