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Frequently asked Questions
Our team is at your disposal Monday to Saturday from 9 a.m. to 12:30 p.m. and from 2 p.m. to 5 p.m.
Our advisors are available by chat Monday to Saturday from 9 a.m. to 12:30 p.m. and from 2 p.m. to 5 p.m.
Our team is at your disposal Monday to Saturday from 9 a.m. to 12:30 p.m. and from 2 p.m. to 5 p.m.
Our advisors are available by chat Monday to Saturday from 9 a.m. to 12:30 p.m. and from 2 p.m. to 5 p.m.
What are the means and methods of payment?
BOOKING MORE THAN 30 DAYS BEFORE DEPARTURE
If you book more than one month before your departure, you can choose to pay a deposit of 30% or the full amount. You can pay by credit card, bank transfer, American Express, cheque, ANCV holiday vouchers or connect holiday vouchers (CVC ANCV). The balance must be paid at least one month before your departure.
NB: Less than one month before departure, we no longer accept payment by cheque.
BOOKING WITHIN 30 DAYS OF DEPARTURE
If you book less than one month before departure, you will need to pay in full by credit card, American Express, connect holiday vouchers or bank transfer (transfer accepted up to 10 days before departure).
What are your opening hours?
The central reservation office is opened Monday to Saturday from 9 a.m. to 12:30 p.m. and from 2 p.m. to 5 p.m. (fr time) at +33 475 820 202.
The opening days and times of our departure agencies are shown on the agency pages of our website.